Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Vigil vulnerability alerting service (“Service”) provided by ClawNet, a company incorporated in England & Wales, trading as Vigil(“we”, “us”, “our”).

By creating an account or using the Service, you (“Customer”, “you”) agree to be bound by these Terms. If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms, and references to “you” include that organisation.

These Terms form a legally binding agreement. If you do not agree, do not use the Service.

Contact: legal@vigil.junocode.com
Privacy queries: privacy@vigil.junocode.com

1. Introduction and Parties

The parties to these Terms are you (the Customer) and ClawNet (trading as Vigil). The Terms above describe the basis of this agreement in full.

2. Description of Service

Vigil is an informational vulnerability intelligence service. It aggregates publicly available security data from external sources — including the CISA Known Exploited Vulnerabilities (KEV) catalogue, GitHub Security Advisories, and vendor security RSS feeds — and delivers filtered alerts to subscribers based on their selected technology stack.

Important limitations:

• Vigil is an informational alerting service. It is not a managed security provider, not a legal advisor, and not a breach response service.
• Vulnerability alerts do not constitute legal, security, or compliance advice.
• Vigil does not perform active scanning of your systems or infrastructure.
• Alert delivery depends on external data sources outside our control. We do not warrant the completeness, accuracy, or timeliness of vulnerability intelligence sourced from CISA, GitHub, vendor feeds, or any other third party.
• Receipt of a Vigil alert does not mean your systems have been compromised. Vigil reports on disclosed vulnerabilities, not confirmed breaches.

3. Accounts and Eligibility

3.1 Eligibility. The Service is intended for business and professional use. You must be at least 18 years old and legally capable of entering a binding contract. The Service is not intended for consumers purchasing for personal, domestic, or household purposes.

3.2 Account security. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately if you suspect unauthorised access.

3.3 Accuracy. You agree to provide accurate, current, and complete information when registering and to keep it updated.

4. Free Trial and Subscription

4.1 Free trial. New accounts receive a 7-day free trial. No credit card is required to start a trial. During the trial, you have access to the features of the subscribed plan at no charge.

4.2 Subscription. After the trial period, continued access to paid features requires a paid subscription. Subscriptions are billed monthly in advance via Stripe. Your subscription renews automatically each month unless cancelled.

4.3 Billing. By providing payment details, you authorise us (via Stripe) to charge your payment method on a recurring monthly basis. You are responsible for ensuring your payment details remain current.

4.4 Price changes.We may change subscription prices on not less than 30 days' written notice. Continued use of the Service after the price change takes effect constitutes acceptance of the new price.

4.5 Taxes. Prices are exclusive of applicable taxes (including VAT where applicable). You are responsible for any taxes applicable to your subscription under the laws of your jurisdiction.

5. Acceptable Use

Your use of the Service is subject to our Acceptable Use Policy (“AUP”). The AUP is incorporated into these Terms by reference. Breach of the AUP may result in immediate suspension or termination of your account.

6. Cancellation and Termination

6.1 Cancellation by you. You may cancel your subscription at any time from your account Settings page. On cancellation, your access continues until the end of the current paid billing period. No refund is issued for any unused portion of the current billing period, except as required by applicable law.

6.2 EU consumer cooling-off period. Where applicable law grants a statutory right of withdrawal (for example, the EU Consumer Rights Directive provides a 14-day cooling-off period for distance contracts), that right is not affected by this clause. However, Vigil is a B2B service — these rights generally apply to consumers and may not apply to business customers.

6.3 Termination by us.We may suspend or terminate your account with immediate effect if: (a) you breach these Terms or the AUP; (b) you fail to pay amounts due; or (c) we are required to do so by law. We may terminate your account for any other reason on 30 days' notice.

6.4 Effect of termination. On termination or expiry of your subscription, your right to access the Service ceases. We will handle your personal data as described in our Privacy Policy. Alert history and account data are subject to our data retention schedule.

7. Intellectual Property

7.1 Our IP. The Service, including its software, design, aggregation logic, alert processing, and all content created by Vigil, is owned by ClawNet and protected by intellectual property laws. You receive a limited, non-exclusive, non-transferable, revocable licence to use the Service during your subscription term for your internal business purposes.

7.2 Your data. You retain ownership of data you provide to us (such as your selected technology stack preferences). You grant us a limited licence to process that data to deliver the Service.

7.3 Restrictions. You must not: copy, reproduce, or redistribute any part of the Service or alert content; reverse-engineer the Service; remove proprietary notices; or use the Service to build a competing product.

8. Warranty Disclaimer

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE;
• ANY WARRANTY AS TO THE COMPLETENESS, ACCURACY, OR TIMELINESS OF VULNERABILITY INTELLIGENCE — SOURCES ARE EXTERNAL (CISA, GITHUB, VENDOR RSS) AND OUTSIDE OUR CONTROL;
• ANY WARRANTY THAT ALERTS WILL DETECT OR PREVENT ANY BREACH OF YOUR SYSTEMS.

Nothing in these Terms excludes or limits any warranty that cannot lawfully be excluded under applicable law.

9. Limitation of Liability

9.1 Liability cap. To the maximum extent permitted by applicable law, our total aggregate liability to you arising out of or in connection with these Terms or the Service — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total fees you paid to us in the 12 months immediately preceding the event giving rise to the claim.

9.2 Excluded losses. To the maximum extent permitted by applicable law, we shall not be liable for:

• Loss of profits, revenue, or business;
• Loss of data or corruption of data;
• Loss of anticipated savings;
• Loss of goodwill or reputation;
• Indirect, incidental, special, punitive, or consequential damages;

even if we have been advised of the possibility of such losses.

9.3 Exceptions. Nothing in these Terms limits or excludes our liability for:

• Death or personal injury caused by our negligence;
• Fraud or fraudulent misrepresentation;
• Any other liability that cannot lawfully be limited or excluded under applicable law (including under the Consumer Rights Act 2015 or equivalent legislation in your jurisdiction).

9.4 Basis of the bargain. The limitations and exclusions of liability in this clause reflect a reasonable allocation of risk between us. They are a fundamental element of the basis on which we provide the Service at the prices offered.

10. Indemnification

You agree to indemnify, defend, and hold harmless ClawNet and its officers, employees, and contractors from and against any claims, damages, losses, and costs (including reasonable legal fees) arising from: (a) your use of the Service in violation of these Terms or applicable law; (b) your breach of any representation or warranty in these Terms; or (c) your infringement of any third-party rights.

11. Confidentiality

Each party may receive confidential information of the other party in connection with the Service. Each party agrees to keep such information confidential and not to disclose it to third parties without the other party's prior written consent, except as required by law or as necessary to perform obligations under these Terms.

12. Changes to the Service and Terms

12.1 Service changes. We may modify, suspend, or discontinue any part of the Service on reasonable notice. We will not materially degrade the core functionality of the Service during an active paid subscription without providing a pro-rata refund or the opportunity to cancel.

12.2 Terms changes. We may update these Terms. Material changes will be notified to you by email at least 14 days before they take effect. Your continued use of the Service after that date constitutes acceptance of the updated Terms. If you do not accept the changes, you may cancel your subscription before they take effect.

13. Governing Law and Dispute Resolution

13.1 Governing law. These Terms and any disputes arising from or in connection with them are governed by the laws of England and Wales. Statutory rights you may hold under the laws of your own jurisdiction are not affected by this clause.

13.2 Courts of England and Wales. Subject to clause 13.3, the courts of England and Wales have exclusive jurisdiction over any dispute arising from or in connection with these Terms.

13.3 Optional arbitration for small claims.As an alternative to court proceedings, either party may elect binding arbitration for disputes where the amount in dispute does not exceed £5,000. Any such arbitration shall be conducted in the English language under the rules of a mutually agreed arbitration body, or failing agreement, under the LCIA (London Court of International Arbitration) rules. The arbitrator's decision shall be final and binding.

13.4 Consumer rights. Where you are a consumer (if applicable), you may also have rights to bring proceedings in the courts of your country of residence under the laws of that jurisdiction.

14. Data Protection

Our collection and processing of personal data is governed by our Privacy Policy. The Privacy Policy is incorporated into these Terms by reference.

Where you use Vigil to route alert delivery to your team members, the parties' respective data protection obligations are set out in our Data Processing Agreement (DPA).

15. General

15.1 Entire agreement. These Terms (together with the Privacy Policy, AUP, and DPA where applicable) constitute the entire agreement between you and ClawNet regarding the Service and supersede all prior agreements and understandings.

15.2 Severability. If any provision of these Terms is found to be unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force.

15.3 No waiver. Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce it in the future.

15.4 Assignment. You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights to a successor in connection with a merger, acquisition, or sale of assets, on written notice to you.

15.5 Force majeure. Neither party is liable for failure to perform its obligations where such failure results from causes beyond its reasonable control (including internet outages, acts of government, or failure of third-party services such as external vulnerability data sources).

15.6 Notices. Notices under these Terms may be sent by email to the address associated with your account (for notices to you) or to legal@vigil.junocode.com (for notices to us).

These Terms are governed by the laws of England and Wales.